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Frequently asked questions |
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Find answers to the following questions: |
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• My gadget is the latest model! Will someone bother to return to me? |
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Is this service necessary for me? |
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Thousands of communication devices inclusive of PDA phones, laptops and mobilephones are lost every year worldwide. |
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BringBackMyMac helps owner to identify the thief via their contact number, location, IP address, machine serial number and even video of the perpetrator at only a small fraction of the cost of the gadgets. |
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My gadget is the latest model! Will someone bother to return to me? |
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Which is worse? To lose a gadget with no anti-theft software? |
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With anti-theft software installed in the device, it increases the chance of a return when stolen with alert sends from the thief's own contact number or IP address. |
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What happens when I lose something? |
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If you have pre-installed the Anti-theft software in your device, you can wait for the SMS text or the email alert. |
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How does BringBackMyMac know what items are mine? |
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When you activate the BringBackMyMac service on our website, you register your contacts to the device. |
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Why don't I just write my name on my valuable items? |
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Why compromise your personal information which you have no idea on whose hands they fall into? |
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How do I know if the software works? |
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When the finder did not enter the correct password upon connecting to the internet, it will silently send an email to the pre-defined email addresss (twitter). There is a testing button on the setup for owner to test the email. |
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How do I install the software? |
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There is a step-by-step installation guide included. Do not skip that guide! Some common mistakes made are entering the activation pin into the program instead of at the respective activation page. |
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I need to log into the Window/Mac Operating System first before I can access the laptop. Otherwise the anti-theft software will not be triggered without internet connection. How do I work around it? |
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If you are using Windows/Mac authentication for login, you can setup a dummy account (with administrative privileges). Do not put any password in that account. |
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Install BringBackMyMac and configure the settings in that account. This will allow the thief to login to the system without any windows based authentication. Once the thief is logged into the dummy account, BringBackMyMac will be triggered. |
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Are there any technical or local support? |
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BringBackMyMac has presence in various countries through our partners to provide the necessary supports, including documents for owners to report to police for non-recoverable cases too. |
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Can I use the same program for any other devices? |
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Each copy of anti-theft program is licensed to only 01 registered device. It is therefore non-transferable. |
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Who will recover the lost device? |
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As the device has been pre-configured with contact numbers, the receiver of the alert can contact the finder directly and make the necessary arrangement or can report to the police to be dealt with too. |
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